Refund Policy

Tiny Tech Works sells downloadable digital products. Because digital products cannot be physically returned, refund requests are evaluated under the policy below.

Request window

Refund requests must be submitted within 14 calendar days of purchase.

Qualifying problems

A refund, replacement, correction, or purchase-tier adjustment may be appropriate when:

you were charged more than once for the same purchase;
you cannot access the purchased files after reasonable delivery assistance;
the delivered files are materially incomplete, defective, or different from the product description; or
another documented purchase problem prevents the product from being used as represented.

Before issuing a refund, we may offer a corrected file, replacement download, or appropriate tier correction when that fully resolves the reported problem.

Non-qualifying requests

Refunds are generally not provided solely because a customer changed their mind, no longer needs the product, lacks required third-party software or account access disclosed before purchase, or expected capabilities not stated in the product description.

How to request help

Email support@tinytechworks.com with the product name, purchase email address, purchase date, and a brief description of the problem. Do not send payment-card details.

Refund processing

Approved refunds are returned through the original payment method by the checkout provider. Processing time after approval depends on that provider and the customer’s financial institution.